AG
Annemarie G

1 reviews | Active since Jun 2016

17 Nov 2016, 14:34

Beware!!!

<p>I bought a cell phone for my daughter at Game on the uChoose 200 contract. I was assured that it would not cost me more than R189 pm and that any additional cost will have to be prepaid. When I received my bill this month there was an extra R149 for 1GB month to month TopUp added to it. Apparently if you select monthly when buying data through *111# it doesn’t come of your airtime, but is added to your bill. I’m very upset about it. This means there is no way that you can buy a recurring data bundle that comes off the R200 you receive on your uChoose contract.</p>

0
Replies (2)
Vodacom
Vodacom's reply17 Nov 2016, 15:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

AG
Annemarie G's update30 Nov 2016, 08:59
Reviewer Update

My problem was rectified, but you can still only buy once-off bundles.