1 reviews | Active since Jul 2013
Between Vodacom and Standard Bank and their blame games I'm still being cheated out of hard earned money!
<p>Cellphone number ********** id number (contract in my fathers name): 540 ********** 087<br />my personal id number: ********** 182082<br />Bank etc: current account Standard bank under R.J. Drazek</p> <p><br />Contact WILL BE soley in writing with statements indicating all data recharges and from Standard bank, FNB current account and via *111# for May and June 2016. Evidence will be kept of all of the lack of professionalism and efficiency whereby services have not been rendered and money /vouchers "misplaced" or never received by your company and Standard bank.</p> <p><br />I want proof of all all purchases and compare it to what standard bank has taken out of my Credit card , as according to my records I am owed R149 data x 3 or the funds returned to me (see attachments). </p> <p><br />Vodacom and standard bank must stop blaming one another and trying to pass the buck or both will receive terrible reviews on hellopeter.com, I will write reports to all the ombudsmen and pursue ******** charges of theft.</p> <p><br />I am currently trying to get my R300 back from Standard bank regarding electricity I never received but was charged for.</p> <p><br />Without prejudice and legal consequences,</p> <p><br />Taryn Mariana Drazek</p> <p><br />Date: Sun, 26 Jun 2016 11:00:09 +0200<br />From: ********** />To: ********** />Subject: RE: Vodacom Customer Care Reply - Authentication Response ***~0MML</p> <p>Dear Taryn</p> <p> </p> <p>Thank you for your email communication.</p> <p> </p> <p>Authentication details supp**** is incomplete for further assistance.</p> <p>One of the authentication questions do not match our records, please provide us with the following:</p> <p>Kindly provide us with two other contract details below in order to verify that you are the account holder:</p> <p>* ID Number</p> <p>* Debit order date</p> <p>* Bank name and account type</p> <p>If possible could you please provide us with a contact number should we need to contact you.</p> <p>On receipt of this information, we can advise accordingly.<br />Kind Regards,</p> <p>Anthea Klein</p> <p> <br />Customer Care</p> <p>eService Team</p> <p><br />On 2016/06/26 10:24 AM, ********** , wrote:</p> <p>Taryn Drazek</p>
Excuse me? What is this bull**** suddenly that we are in arears?
Pull your fingers out you backsides and conduct yourselves professionally with correct information!!!!!
Without prejudice and judicial consequences,
Taryn Drazek
------ Original message------
**********Date: Sun, 26 Jun 2016 12:44
To: **********
Subject:Re: FW: Vodacom Customer Care Reply - Authentication Response ***~0MML
Dear Roman Drazek
We thank you for your email communication
Please send proof of payment **********
Kindly contact Subscriber Collections on ********** (Free from a Vodacom Sim) or ********** (Charged call) or ********** for they are best to assist you.
You can make arrangements to pay arrears accounts with them .
Operating hours :
Monday - Friday: 08h00 - 17h00
Sa****ay: 08h00 - 13h00
Sundays: 09h00 - 13h00
Kind Regards,
Tihanie Pansegrauw
Customer Care
eService Team
On 2016/06/26 12:30 PM, ********** , wrote:
Your email address will not accept my attachments which is my proof. Give me the correct email which will finally allow me to send you everything.
Roman Drazek: ********** 257
Or phone on my phone: ********** 807
Alternatively i can get him to write a letter right now, because he is also very annoyed with the poor service of late.
Regards,
Taryn
------ Original message------
From: vodacom.co.za>
Date: Sun, 26 Jun 2016 12:08
To: **********
Subject:Re: FW: Vodacom Customer Care Reply - Authentication Response ***~0MML
Dear Taryn
We do acknowledge your email communication.
Kindly note that we are not at liberty to divulge any information on an account without authentication from the contract account holder. Please forward us the contact details of the account holder for authentication purposes.
Please forward us the contact details of the account holder to authenticate or have the account holder email us directly with the proof of purchase from standard bank, only then we can assist.Ki
Kind Regards,
Anthea Klein
Customer Care
eService Team
On 2016/06/26 11:41 AM, ********** , wrote:
----------------------
From: ********** />To: ********** ********** ********** ********** ********** ********** ********** ********** ********** />Subject: RE: Vodacom Customer Care Reply - Authentication Response ***~0MML
Date: Sun, 26 Jun 2016 11:23:54 +0200
Cellphone number **********
id number (contract in my fathers name): 540 ********** 087
my personal id number: ********** 182082
Bank etc: current account Standard bank under R.J. Drazek
Contact WILL BE soley in writing with statements indicating all data recharges and from Standard bank, FNB current account and via *111# for May and June 2016. Evidence will be kept of all of the lack of professionalism and efficiency whereby services have not been rendered and money /vouchers "misplaced" or never received by your company and Standard bank.
I want proof of all all purchases and compare it to what standard bank has taken out of my Credit card , as according to my records I am owed R149 data x 3 or the funds returned to me ( unable to send attachments as proof).
Vodacom and standard bank must stop blaming one another and trying to pass the buck or both will receive terrible reviews on hellopeter.com, I will write reports to all the ombudsmen and pursue ******** charges of theft.
I am currently trying to get my R300 back from Standard bank regarding electricity I never received but was charged for.
Without prejudice and legal consequences,
Taryn Mariana Drazek
----------------------
Date: Sun, 26 Jun 2016 11:00:09 +0200
From: ********** />To: ********** />Subject: RE: Vodacom Customer Care Reply - Authentication Response ***~0MML
Dear Taryn
Thank you for your email communication.
Authentication details supp**** is incomplete for further assistance.
One of the authentication questions do not match our records, please provide us with the following:
Kindly provide us with two other contract details below in order to verify that you are the account holder:
* ID Number
* Debit order date
* Bank name and account type
If possible could you please provide us with a contact number should we need to contact you.
On receipt of this information, we can advise accordingly.
Kind Regards,
Anthea Klein
Customer Care
eService Team
On 2016/06/26 10:24 AM, ********** , wrote:
Taryn Drazek
41 Sunset Boulevard
Civin street
Sonneveld
Brakpan
1541
----------------------
Date: Fri, 24 Jun 2016 15:44:10 +0200
From: ********** />To: ********** />Subject: Vodacom Customer Care Reply - Authentication Response
Thank you for your email. Your reference number is: 003S~SCR4
Please note:
This is a system-generated email that requires your response in order to be processed. After that, a Customer Care agent will contact you within 24 hours.
Protecting your Vodacom account from ***** is important to us, so before we can help you with your query, we need to verify that you are the owner of this account.
Please reply to this email with these three bits of personal information:
ID number or Company Registration Number for corporate accounts
Physical or postal address that appears on your account
Your Vodacom account number
Want to help yourself and skip the call-centre queue?
Visit the "Help me" section of the Vodacom website and get help and support online or use one of the recommend frequently asked questions below:
Support information for your device
Easy to understand FAQ's relevant to your query or service
Instructional video content
Alternatively, you can chat to an agent online between the hours of 8am and 10pm or join a discussion in the Vodacom Community.
Visit www.vodacom.co.za/help from your PC or cellphone.
Thank you,
Vodacom Customer Care
Find out more about 31050 Keyword SMS options
Contact Details
----------------------
Vodacom 2016
----------------------
Disclaimer: The information contained in this e-mail is confidential and may be legally privileged, and is intended solely for the use of the individual or entity to whom it is addressed and others authorised to use it or receive it. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or taking action in reliance of the contents of this e-mail is strictly prohibited, and may be ********. If therefore you have received this e-mail in error, please notify the sender immediately and then delete it.
----- Original Message -----
From: Taryn Drazek
Sent: Friday 24 June 2016 1:40:48 PM
Subject: WSSE-Standard bank blames you guys
�This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this linkhttps://webmail.vodacom.co.za/tc/default.html "
�This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this linkhttps://webmail.vodacom.co.za/tc/default.html "
�This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "
�This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html"
Excuse me? What is this bull**** suddenly that we are in arears?
Pull your fingers out you backsides and conduct yourselves professionally with correct information!!!!!
Without prejudice and judicial consequences,
Taryn Drazek
------ Original message------
**********Date: Sun, 26 Jun 2016 12:44
To: **********
Subject:Re: FW: Vodacom Customer Care Reply - Authentication Response ***~0MML
Dear Roman Drazek
We thank you for your email communication
Please send proof of payment **********
Kindly contact Subscriber Collections on ********** (Free from a Vodacom Sim) or ********** (Charged call) or ********** for they are best to assist you.
You can make arrangements to pay arrears accounts with them .
Operating hours :
Monday - Friday: 08h00 - 17h00
Sa****ay: 08h00 - 13h00
Sundays: 09h00 - 13h00
Kind Regards,
Tihanie Pansegrauw
Customer Care
eService Team
On 2016/06/26 12:30 PM, ********** , wrote:
Your email address will not accept my attachments which is my proof. Give me the correct email which will finally allow me to send you everything.
Roman Drazek: ********** 257
Or phone on my phone: ********** 807
Alternatively i can get him to write a letter right now, because he is also very annoyed with the poor service of late.
Regards,
Taryn
------ Original message------
From: vodacom.co.za>
Date: Sun, 26 Jun 2016 12:08
To: **********
Subject:Re: FW: Vodacom Customer Care Reply - Authentication Response ***~0MML
Dear Taryn
We do acknowledge your email communication.
Kindly note that we are not at liberty to divulge any information on an account without authentication from the contract account holder. Please forward us the contact details of the account holder for authentication purposes.
Please forward us the contact details of the account holder to authenticate or have the account holder email us directly with the proof of purchase from standard bank, only then we can assist.Ki
Kind Regards,
Anthea Klein
Customer Care
eService Team
On 2016/06/26 11:41 AM, ********** , wrote:
----------------------
From: ********** />To: ********** ********** ********** ********** ********** ********** ********** ********** ********** />Subject: RE: Vodacom Customer Care Reply - Authentication Response ***~0MML
Date: Sun, 26 Jun 2016 11:23:54 +0200
Cellphone number **********
id number (contract in my fathers name): 540 ********** 087
my personal id number: ********** 182082
Bank etc: current account Standard bank under R.J. Drazek
Contact WILL BE soley in writing with statements indicating all data recharges and from Standard bank, FNB current account and via *111# for May and June 2016. Evidence will be kept of all of the lack of professionalism and efficiency whereby services have not been rendered and money /vouchers "misplaced" or never received by your company and Standard bank.
I want proof of all all purchases and compare it to what standard bank has taken out of my Credit card , as according to my records I am owed R149 data x 3 or the funds returned to me ( unable to send attachments as proof).
Vodacom and standard bank must stop blaming one another and trying to pass the buck or both will receive terrible reviews on hellopeter.com, I will write reports to all the ombudsmen and pursue ******** charges of theft.
I am currently trying to get my R300 back from Standard bank regarding electricity I never received but was charged for.
Without prejudice and legal consequences,
Taryn Mariana Drazek
----------------------
Date: Sun, 26 Jun 2016 11:00:09 +0200
From: ********** />To: ********** />Subject: RE: Vodacom Customer Care Reply - Authentication Response ***~0MML
Dear Taryn
Thank you for your email communication.
Authentication details supp**** is incomplete for further assistance.
One of the authentication questions do not match our records, please provide us with the following:
Kindly provide us with two other contract details below in order to verify that you are the account holder:
* ID Number
* Debit order date
* Bank name and account type
If possible could you please provide us with a contact number should we need to contact you.
On receipt of this information, we can advise accordingly.
Kind Regards,
Anthea Klein
Customer Care
eService Team
On 2016/06/26 10:24 AM, ********** , wrote:
Taryn Drazek
41 Sunset Boulevard
Civin street
Sonneveld
Brakpan
1541
----------------------
Date: Fri, 24 Jun 2016 15:44:10 +0200
From: ********** />To: ********** />Subject: Vodacom Customer Care Reply - Authentication Response
Thank you for your email. Your reference number is: 003S~SCR4
Please note:
This is a system-generated email that requires your response in order to be processed. After that, a Customer Care agent will contact you within 24 hours.
Protecting your Vodacom account from ***** is important to us, so before we can help you with your query, we need to verify that you are the owner of this account.
Please reply to this email with these three bits of personal information:
ID number or Company Registration Number for corporate accounts
Physical or postal address that appears on your account
Your Vodacom account number
Want to help yourself and skip the call-centre queue?
Visit the "Help me" section of the Vodacom website and get help and support online or use one of the recommend frequently asked questions below:
Support information for your device
Easy to understand FAQ's relevant to your query or service
Instructional video content
Alternatively, you can chat to an agent online between the hours of 8am and 10pm or join a discussion in the Vodacom Community.
Visit www.vodacom.co.za/help from your PC or cellphone.
Thank you,
Vodacom Customer Care
Find out more about 31050 Keyword SMS options
Contact Details
----------------------
Vodacom 2016
----------------------
Disclaimer: The information contained in this e-mail is confidential and may be legally privileged, and is intended solely for the use of the individual or entity to whom it is addressed and others authorised to use it or receive it. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or taking action in reliance of the contents of this e-mail is strictly prohibited, and may be ********. If therefore you have received this e-mail in error, please notify the sender immediately and then delete it.
----- Original Message -----
From: Taryn Drazek
Sent: Friday 24 June 2016 1:40:48 PM
Subject: WSSE-Standard bank blames you guys
�This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this linkhttps://webmail.vodacom.co.za/tc/default.html "
�This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this linkhttps://webmail.vodacom.co.za/tc/default.html "
�This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "
�This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html"
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites