RF
Ruan F
1 reviews | Active since Aug 2012
28 Nov 2018, 12:05
Better than expected service.
During a transfer of ownership of an existing contract, something caused my cellphone accounts to suddenly have a credit limit. I contacted Vodacom Customer care and after informing me of the issue transferred my call to Tebogo Motau from their solutions department. Ever since reporting the issue I have been receiving daily calls to check if the issue has been resolved and my line is not blocked. It seems the issue has been resolved now, but I really appreciate the follow ups from Vodacom as I did not need to call again for anything. It just shows the power of any company is in it's employees. Thank you Tebogo.
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Replies (3)
Vodacom's replyOfficial
28 Nov 2018, 14:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Nov 2018, 14:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
28 Nov 2018, 14:58Dear Ruan,
We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team
We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team
Best regards,
Vodacom's reply28 Nov 2018, 14:58
Official
Dear Ruan,
We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team
We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team
Best regards,
RF
Ruan F's updateReviewer Update
07 Dec 2018, 08:18It is really sad that you will reply on this, but when I load a complaint you don't even bother to contact me. I really regret giving Vodacom a 5 star rating. Should have been a -5. As for your call centre agents, most of them does their best, but they can only be as good as their management, so I can't blame it on them.
RF
Ruan F's update07 Dec 2018, 08:18
Reviewer Update
It is really sad that you will reply on this, but when I load a complaint you don't even bother to contact me. I really regret giving Vodacom a 5 star rating. Should have been a -5. As for your call centre agents, most of them does their best, but they can only be as good as their management, so I can't blame it on them.