Betrayed and Devalued...

SHOCKED! Feel Terribly Betrayed and Devalued. This is on my wife's behalf. We Called Vodacom Cancellations *** on Jan 6 and were told the Contract Will be cancelled at the end of its period, which was Jan. And we would be transferred to prepaid. February Comes... We get Debits. So we responsibly call in several times and get NO APOLOGIES, ONLY SALES, And we say "NO" and then an" ARE YOU SURE?" , And we Say YES WE ARE SURE. And "IS OUR CONTRACT NOW CANCELLED" ... "YES Maam" March comes... The debit price goes from R198 up to 323.. We Call- SAME STORY April comes... The Debit Bounces... WHY? Because we TRUSTED VODACOM CANCELLATIONS?.. and yes we didnt have enough for a "SERVICE" We didnt Budget on. and so now we get a lovely DOUBLE debit plus R100.88 Fine Because we DID NOT PAY for a Service we DID NOT WANT... And then we got called by vodacom today and were told they don't have records for Jan, and That we used the Airtime so we that's why the WILL NOT REFUND. OK???? So let us understand vodacom? IF they have bad admin for 4 months, I must be sure to change my Phone Number Immediately and tell all my business contacts, family, and work colleagues that I am using a different number now??? And Let's not forget that in a world crisis where many people don't have money for UNBUDGETED CANCELLED SERVICES. So Yes, BETRAYEL and DEVALUATION has been the unforgettable feeling... and HELPLESSNESS because we have found NO way to reach the Specialised department that deals with these situations...