Betrayal to its customers

Vodacom did it oncemore as always.

I currently have 6 different cellphone contracts with Vodacom. I just witnessed and experienced irregularities vodacom keeps on engaging into by selling products to its customers without even delivering as expected.

I am one of those customers who is annoyed and frustrated by the service I get from Vodacom. Last year on the 29th November 2019 , so called " Black Friday" deals/specials I received a notification that I can get up to 75% off 30 Gig data, I subsequently viewed the promotion on my Vodacom app as well. As per norm and to be certain I called Vodacom to verify whether the price i see as R231 must 75% off still be deducted or is that the final subscription amount. Bearing in mind this is for existing contracts only and it will be *added on services* from Vodacom. More or less 10 minutes later I recieved a call from vodacom as per my request and I was advised 75% must still come off and the final subscription of added on Services from my existing contract will be additional R 57, yes yes yes Vodacom called me and confirmed that , for Black Friday Special 30Gig data is at only R 57. Vodacom consultant by the name of Sarah clarified to me and the call was at 18:55 which lasted for the duration of 11 minutes (29 Nov 2019). After she explained I further requested that I need this added services to be included on my 3 existing contracts number which starts with 079....... and I would expect to pay R 57 per number for 30Gig each, totaling R 171 for ( 3 x 30Gig).

I must say Vodacom has reaped me off and **** to its customers by selling something that is total opposite of what is advertised , more especially by phoning me and offering that data at that price, regrettably when it came to billing it was R 231 x3 = R 693 ofwhich the correct amount is expected to be at R 57 ×3 = R 171.

After I received my account billing seeing my bill as more than R4000 I was disappointed and astonished, that how come my Bill went up to that amount. I have called Vodacom to rectify the issue for the entire month of December 2019, unfortunately I was given 6 different Ref numbers on separate occasions telling me the issue was escalated and every time I would get text message(s) from Vodacom notifying me that the issue has been resolved , despite not even contacted me for once or talking to its customer. I was expecting a call from them on Friday as it reached its turn around time instead its merely a text that the matter is closed. I must say I would rather switch all my contracts to Telkom rather than Vodacom who is dishonest to its customers ,

Regards

Unhappy subscriber D.... ***