Best South African Network Ever!!

Hello

Just an appreciation review.

VODACOM is just the best network provider and consumer service provider ever. Like any other network there are inconsistencies, however they deal with an issue instantly. I feel they pride themselves on their excellent communication with their customers. It's like everyone that works at Vodacom is nice, intelligent and thinks for both the business and the client and not those other people that can only tell you about the "System" but fail to use their human knowledge to try to understand a customer's complaint.

Thanks Vodacom for always coming through.

My issue with regards to unknown interest charges of only R100 were reversed withon days. I received my statement for the month and the transaction was reversed without any delays or run around.

Some networks you will see charges of over thousands and they still fail to explain where those come from or fail to understand your query as a customer. They just tell you about what the system calculates. So frustrating and very robotic.

I mention the issue with other networks ( Cell C) not to hype Vodacom but to emphasize on how Vodacom prioritizes that make sure they have long lasting customers.

I'm for sure even my kids will use Vodacom in future just because of how important they treat you when you need to handle something.

May Vodacom be the longest lasting network the world had ever seen. All your employees are Kind and LOGICAL. Even when the client is wrong they are respectful in their speech and never just hang up on a client without understanding them.

I hope other networks learn from your etiquette.

Best regards to whomever reads this.

Your awesome.

In life, make sure you always work with the best. We live in a fast paced age. And we need accurate and fast paced services. If that's what you offer, it should be what you provide.

Thanks for sticking to your Word Vodacom. I'm not mad at you anymore that my phone wasn't replaced when it got ****** ( I didn't have insurance) I was so mad. I'm still paying for that phone now at least I still get to enjoy the benefits.

Cell C on the other hand I have the phone but I'm not receiving the benefits. That time I'm paying on a monthly basis. Imagine.

Never stop being a great service provider and never stop changing the way you deal with your customers.

Only evolve.

Take care lol this is like a novel but oh well. I'm feeling Very appreciative of Vodacom and great businesses today.