Best service provider.... NOT!!!!!!!

<p>I have been a Vodacom customer since 2003 and never had a bad experience up to now.</p> <p>However, my bad experience with Vodacom started in March 2017 where an upgrade was processed on an incorrect number, and up to date not corrected - thanks Vodacom Westgate!!!</p> <p> </p> <p>In June 2017 I have noted 3 debit orders against my bank account ifo Vodacom. After reversing the 3 payments with my bank, I contacted Vodacom to establish what the payments were for only to be told that 3 new contracts were opened on my name! I have no knowledge of opening these contracts or who has done it. I have completed and sent an afidavit in this regard with a response that it can take 14 working days to investigate. (I have since been informed that it is actually between 14 - 30 working days). I have contacted Vodacom on numerous occasions to establish the progress made with the investigation. Every time I am being told that "they" are still busy with the investigation. I was promised on Monday 10 July 2017 that I will have an answer by Thursday 13 July 2017. This date has come and gone - still no feedback! In the mean time the 3 contract accounts have escalated to an amount FAR exceeding my financial capabilities.</p> <p>I have asked my bank to reverse yet another payment that was deducted from my account on 01 July 2017. Obviously I am VERY concerned about this matter and feel like I am left in the dark without ANY feedback / response from Vodacom. I was given the telephone number of their Forensic Department - but to get through to them is mission impossible - it either rings forever or are permanently engaged...</p> <p>I have requested an XDS report to monitor any activity on my name and ID number as somebody out there has my details. To my shock the amount reversed on 01 July 2017 shows on my profile as an arrears payment. My credit name that I've worked for my entire adult life is being tarnished.</p> <p>I am fully aware of ******** activities and identity theft that is beyond our control. I have always tried to protect my personal information as well as the POPI Act being implemented. I only ask for feedback from Vodacom and to be kept updated with the progress made regarding the investigation.</p> <p>Let's see if I get ANY response????? </p> <p> </p>