Best Service Provider In SA- WORST CUSTOMER SERVICE

<p>During the week of the 8th of May 2017, I went to the Vodacom Shop The Atrium/Overport City for a first time contract with Vodacom. I had spoken to the lady there who advised me about the in-store specials for Mother’s Day. I informed her that I will be coming in this weekend (Weekend of the 14th of May 2017) to take out the contract. When I went back to take out the contact, it was her weekend off. I would think that it would have been common courtesy of informing a potential customer about being off on the weekend.</p> <p>I had then approached another sale woman there. She couldn’t find the catalogue which indicated the in-store specials that Vodacom had. So as an employee she had not known about the specials for the weekend?????</p> <p>She then gives us the relevant documentation. I had to do a Port from Cell C to Vodacom so I could not take my phone on the day of the special. (all paper work was done manually). </p> <p> I had to approach the store on Tuesday to find out if she had made any progress with my said contract. Please note that I had filled in the paper work for the contract and handed in all the necessary relevant documentation. She also said Head Office had to make the offer available again? I mean we signed the contract on Saturday could it take almost a whole week?</p> <p> I was told that by Wednesday I would know. I had informed her that I would at the Dentist please contact my alternative contact.</p> <p>On Wednesday 17th May 2017 while I was at the dentist having an extraction done, she decides to call me regarding a porting pin being smsed to my phone. My father had told her that I was inside having my extraction done and she still called again.</p> <p>After my extraction I tried calling the store and I decided to go to the store and find out if the lady had sorted out the query. I went in only to find out that she could have bypassed the pin. (Her manager showed her) It would have been polite to call back and keep me informed.</p> <p>Thursday 18th May went to fetch my phone. I went to read out what I had to sign. I find out that I have to pay a connection fee. I asked the assistant what will be needed to be paid and I was informed that it would only be the pro rata. (This was on Saturday the 14th May 2017) I did not mind paying. However the sales assistant said that I was supposed to know that a connection fee is charged with all contracts. She said by Friday or Monday I will be contact. She then asked the gentleman there to open my phone box twice??? The service at this store is pathetic. I just wanted to get out of that shop. Irony is that it is under new management. I have received very poor service from the sales assistant. </p> <p>It is now the 19th May no connection at all.</p> <p> </p>