SM
Samantha M

1 reviews | Active since Jan 2013

17 Nov 2023, 09:55

Best service from Vodacom Customer Service!

I made a very silly mistake and accidentally barred my incoming calls. I called Vodacom customer care for assistance and got the most amazing service. Jade De Villiers, thank you. You were patient, kind, understanding, and oh-so professional. She called me on my other number and talked me through the steps for deactivation, even when I told her I had successfully done it, she still insisted on calling my "barred" number to ensure that it was working because she wanted to ensure that it was really ok. She went over and beyond. 3 calls later on 3 different phones, she was satisfied that all was well. I cannot express how prouder I was to be on the network. I have never felt so supported! Vodacom, you have a gem there. Thank you.

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Replies (3)
Vodacom
Vodacom's reply17 Nov 2023, 10:03
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 
Vodacom
Vodacom's reply17 Nov 2023, 10:06
Official
 Dear Customer,  We are glad to hear of the service that you received.  Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.  Regards  Consumer Website Team 
SM
Samantha M's update17 Nov 2023, 10:23
Reviewer Update
Thank you for sending an updated response. I was worried that it was interpreted as a complaint. It is far from that. Jade De Villiers was exceptional!