Best service from Mpho Mathe
I called Vodacom insurance this morning to cancel my Vodacom insurance due to personal reasons. I was assisted by Mpho and i explained situation, she was so helpful and explained the various options rather then a cancellation. She was so sincere and helpful, she didn't just offer those generic options offered by retention's. She looked at things from a customers satisfaction, by the end of the call i was a happy customer! Thank u Mpho Mathe for going over and above ur call of duty
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
01 Apr 2025, 08:02Dear Customer,
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Vodacom Consumer Website Team
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Vodacom Consumer Website Team
Vodacom's reply01 Apr 2025, 08:02
Official
Dear Customer,
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Vodacom Consumer Website Team
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Vodacom Consumer Website Team