LM
Lerato M

1 reviews | Active since Jun 2017

04 Jun 2017, 18:15

Best service ever received

<p>I bought 1G of data got sms confirming dat R149 airtym was deducted only to find out de next day that no data was loaded. After speaking to 2 different consultants and going to a vodashop no solution was provided. A lady by the name of Raesetja Sekhaolelo gave me the best service, she put herself on my shoes and provided me with a solution. She is a real asset to Vodacom she should be the training service manager because she knows all key points of providing the best service. I am happy to stay with Vodacom thanks to her.</p>

0
Replies (2)
Vodacom
Vodacom's reply05 Jun 2017, 06:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply05 Jun 2017, 10:25
Official

Dear Customer

Thank you for your message of gratitude. We appreciate your feedback and will ensure that your message reach Raesetja's manager.

Regards,

TS
Vodacom Consumer Website Team