Best Service delivery of the year.

Thanks Vodacom for great service delivery.

I picked up an auto data bundle that was loaded on to my account that I never consented to, the amount added to my account was R1850. I reported it to the call center and was informed that it will be escalated and will be resolved between 3 to 7 days. After 3 days I received a call back from a very pleasant lady and was informed that she will send my request for a credit for approval but it may take a day or two. Later that evening I check my Vodacom app and the credit was loaded and my bill reduced with the amount of the unwanted data.

Thank you Vodacom for great service, that is why I have been a loyal customer for more than 10 years. Keep up the good work.