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Dylan A
1 reviews | Active since Aug 2022
10 Aug 2022, 02:31
Best selling 40GB sim-only data R199 PM x 24
I renewed my data contract online in April 2022 by upgrading to "best selling 40GB sim-only data R199 PM x 24." I have an email and SMS confirming R199 PM. Yet, I am being charged R309 PM. I have being disputing this for over 3 months and sent from department to department and consultant to consultant. Most of the consultants are arrogant and ********. Now the online department finally admitted they made a mistake and the correct price is R199 PM but they cannot fix it.
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Vodacom's replyOfficial
10 Aug 2022, 08:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Aug 2022, 08:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Dylan A's updateReviewer Update
17 Aug 2022, 22:03My dispute has now been resolved to my satisfaction. Thank you to the consultant that assisted me.
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Dylan A's update17 Aug 2022, 22:03
Reviewer Update
My dispute has now been resolved to my satisfaction. Thank you to the consultant that assisted me.