1 reviews | Active since Mar 2009

06 Aug 2022, 14:56

Best non existent customer service as always

Vodacom never fails to provide worst customer service. Half of our street has had no fibre connection this week. So they EVENTUALLY sent guys to fix the problem yesterday. All they achieved was restoring some service and removing a whole lot more. We called straight away but naturally because Vodacom is so efficient we havent seen them return to fix up what they messed up yesterday. We were with Afrihost before and NEVER had this poor level of service. We could check our connectivity online and report faults online. I think its time to move away from fibre... just had enough of dealing with Vodacom. Oh and to top it off the service guys left the pavement full of ******* which we had to clean up after them. Sies!

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Replies (1)
Vodacom
Vodacom's reply07 Aug 2022, 11:52
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team