1 reviews | Active since Jul 2016

27 Jul 2016, 08:56

Best Network in the Country - Beg to Differ

<p>I am highly disappointed in the service received from Vodacom. I logged a query in May regarding my account and incorrectly allocated minutes. After many calls to the call centre and much frustration I have not received any feedback or resolution. Furthermore I have incurred additional costs. It is now 2 months later with no feedback or resolution. Funny enough when I requested a contract upgrade, this was done in less than a week. I find this quite disappointing as there is quick turnaround when more money is needed from me but not to address my issue. I am really considering switching!!</p>

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Replies (1)
Vodacom
Vodacom's reply27 Jul 2016, 08:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team