WW
Winston W
1 reviews | Active since Nov 2011
01 Sept 2016, 14:25
Best Network coverage
<p>Vodacom undoubtedly has the best network by far, no matter where in the country I travel I can be assured to have coverage. With great product offering to add to the exceptional network coverage. My only hope is that the customer service can drastically improve and should things go wrong like they will, that the employees share in the same customer draw card to provide great service. But that is seldom the case, my account was not debited as it should, when I asked about it I was informed that the debit order bounced?! Even though the previous months went off from the right account, this month it reverted back to the old bank account? Wish the customer service response was as quick as their connectivity? Sadly after 13 years as a loyal customer I will have to cancel my contract as it does not look likely that the customer service will improve. Can you offer any assistance on this and why it happens, I'm sure that the contract amount I pay means very little in the bigger scheme of things, pity that customer service is not top of Vodacom's list of priorities. Contract cell number ********** 693</p>
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Vodacom's replyOfficial
01 Sept 2016, 14:29Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Sept 2016, 14:29
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
WW
Winston W's updateReviewer Update
26 Sept 2016, 11:36Today, 26/09/2016, I received a notification from Vodacom collections departement. Scary, so being concerned I called in to find out what the reason is for the drastic e-mail. Was informed by Nompumolelo that this was due to non payment of the account as the debit order bounced and I wil be liable for additional penalties as well? Shocking, explained the story to her and although I could sense that she was in no way interested in the explanation brushed me off with a "I'll put a note on the system" response. Requested to speak her supervisor, Zolile who was in no way interested to listen rather was very keen to respond on how this will not be rectified as the debit bounced and I did not inform them. After putting my case, he requested that I sent him my personal bank account statement to him to confirm that the account was in fact debited twice in July,? So I submitted this against my better judgement as it is my personal account, as Vodacom should check if the debit happened. This issue has now been going on for more than 3 months...unbelievable!!
WW
Winston W's update26 Sept 2016, 11:36
Reviewer Update
Today, 26/09/2016, I received a notification from Vodacom collections departement. Scary, so being concerned I called in to find out what the reason is for the drastic e-mail. Was informed by Nompumolelo that this was due to non payment of the account as the debit order bounced and I wil be liable for additional penalties as well? Shocking, explained the story to her and although I could sense that she was in no way interested in the explanation brushed me off with a "I'll put a note on the system" response. Requested to speak her supervisor, Zolile who was in no way interested to listen rather was very keen to respond on how this will not be rectified as the debit bounced and I did not inform them. After putting my case, he requested that I sent him my personal bank account statement to him to confirm that the account was in fact debited twice in July,? So I submitted this against my better judgement as it is my personal account, as Vodacom should check if the debit happened. This issue has now been going on for more than 3 months...unbelievable!!