DM
Dieketseng M

1 reviews | Active since May 2022

20 Apr 2023, 11:18

BEST CUSTOMER SERVICE FROM MARLON

After 4 months of struggling to resolve my account bill and the subscription. I would like to take this opportunity and thank Marlon for a job well done. Marlon was amazing throughout the whole process of restoring my account, very patient. He was very passionate, helpful and did an outstanding job. it took him less than 24 hours to resolve my case and he promised to revert once my account have been fixed, he did exactly that with a new invoice. You deserve all the praises and more. Thank you so much you have no idea how many sleepless nights i was having with this account, you just restored my peace.

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Replies (1)
Vodacom
Vodacom's reply20 Apr 2023, 12:56
Official
 Dear Customer,  We are glad to hear of the service that you received.  Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.  Regards  Consumer Website Team