Best customer service ever.....NOT!

Once again I am struggling with Vodacom and their incompetence. My wi-fi router was disconnected last night (the reason behind that relates to their confusion with regards to my router). I phoned 5 times today, speaking to the first consultant for 45 minutes. She promised to escalate this to their technical department and that this will be sorted out today as it must be have been an error. I asked for a reference number, but she said it is linked to my current number (which relates to a billing issue with Vodacom). The second consultant I spoke to for 24 minutes and was told she is going to speak to her superior and phone me back shortly. Still waiting for that feedback. The third consultant I spoke to for 33 minutes actually identified what the issue was and that a separate call must be logged for this. I told him Consultant 1 did that, but he said there is nothing on the system. He was most helpful and promised to phone me back (which I think he did, as I had two missed calls from Vodacom in the afternoon). He also said that it could be sorted out today still as they only need to reconfigure my router. Consultant 4 I spoke to for 27 minutes, although I think she put me on hold for probably 15 of those and never picked the call up again, probably hoping I will just go away as at that stage I was very angry and got told my case had not been assigned to anyone as yet. I spoke to Consultant 5 for 34 minutes of which 20 was probably holding the line to get a consultant in the first place. All he could say was that it had not been assigned and I have to wait 24 to 48 hours for this to happen.

So after this, I have to wait. I have no wi-fi in a time where I am working from home and this is very much needed. This was disconnected without any fault from my side and no urgency can be put to the matter as this is just how they work. So I am paying for something that I am not getting and there is no urgency to fix it.

I am sure if I fail to pay a second too late Vodacom would cut all my services and only reinstate once payment is received. I surely hope I will be credited for the time without this service I am so diligently paying for.