Best Coverage, Worst Service!

I have had a ********** sim-swap done on my vodacom number, done internally (i.e. Internal ***** at Vodacom) After reporting this, I was told it would take 7 working days to complete the investigation and resolve the matter. Now, 7 weeks later I am yet to find answers, every time I call I am told it is still in progress and the personnel assisting me promises to call back and give me feedback. I am still waiting for this to be resolved; and while I wait due to Vodacom's complete and utter lack of competence or understanding of customer care, they never fail to debit my account for a service they are not providing!!!

Vodacom... best coverage, worst service, *******!