Best Client Experience

OMG! Last year had a very bad experience with Vodacom but on Saturday I had the best service ever even today I am talking about it at work and in church. So, I called call center one guy answers and I got cut off. I was bit irritated that I have to dial again and was driving with my 11 months daughter. Then when I was trying to dial back, a call came through.

Guess what? Eric (hope I remember his name correct) then he says he is calling me back because we got cut off. That was first for me, then we spoke network was bad as I was on the road. He realized that I was on the road, I said I need to get to park so that we can talk as my request was urgent. Guess what he said, "I care for woman in this country and you have a daughter with you and your safety is more important to me" that for me was a wow.

To cut long story short, he gave me such an experience which I will always remember and I think need to move from other provider. Thank you Eric for making me feel special with my daughter and cared for by total stranger. Great Work - keep up the good work and continue to let us have experience with you - all the best to your career