J
Jenna

1 reviews | Active since Apr 2022

22 Apr 2024, 11:32

Bertus - Vodacom's Most helpful Human

What a godsend of a human. Bertus Flemming from the Waterfall Mall Vodacom Store in Rustenberg is just an absolute asset to this company. After many back and forth visits and phone calls to both a Vodacom store and their call centre, Bertus (not in my region) managed to assist me with my problem in a matter of minutes. He was helpful and kind and went out of his way to assist me. I am so grateful for this gentleman. If it was not for him this review would have been entirely different. Bertus gets the five stars as he is just a wonderful human and Vodacom you are lucky to have him. Thank you, Bertus. You are a lifesaver.

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Replies (1)
Vodacom
Vodacom's reply23 Apr 2024, 13:37
Official
Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. RegardsVodacom Consumer Website Team