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Mogolodi L
1 reviews | Active since Jul 2016
18 Mar 2021, 11:29
below par service by Vodacom
Mid February of 2021, I bought electricity voucher via vodapay, my account was debited but, I never received the voucher. I raised this with Vodacom, I'm being sent from pillar to post.
For the past month till today no one can tell me what is being done to get my query resolved, who is responsible for my query, what the problem, what is the hold up in getting this resolved. I always get "Our team is looking at it/You query is in hand/Your query is has been escalated". THIS I GET EVERY WEEK WHEN ASK FOR FEEDBACK. THIS IS JUST PATHETIC.
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Replies (3)
Vodacom's replyOfficial
18 Mar 2021, 13:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Mar 2021, 13:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Mogolodi L's updateReviewer Update
23 Mar 2021, 10:35I have been hearing the same thing for more than a month. You shoukd be embarrassed, this is pathetic. As soon as my contract ends am done with vodacom
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Mogolodi L's update23 Mar 2021, 10:35
Reviewer Update
I have been hearing the same thing for more than a month. You shoukd be embarrassed, this is pathetic. As soon as my contract ends am done with vodacom
ML
Mogolodi L's updateReviewer Update
23 Mar 2021, 12:56I had to spend more in Feb for a fault that is not mine. SPENT 2K for that month. And all you can tell me is that your team is investigating, for a month? Let us be realistic, I was told that your best team is handling this and month later i don't have my voucher. On the 9th i was told the issues is being prioritised i raised this thing in February. You people vat my vir gaat. Thats all i can gather from your arrogant responses
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Mogolodi L's update23 Mar 2021, 12:56
Reviewer Update
I had to spend more in Feb for a fault that is not mine. SPENT 2K for that month. And all you can tell me is that your team is investigating, for a month? Let us be realistic, I was told that your best team is handling this and month later i don't have my voucher. On the 9th i was told the issues is being prioritised i raised this thing in February. You people vat my vir gaat. Thats all i can gather from your arrogant responses