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1 reviews | Active since Aug 2009
26 Jul 2025, 09:28
BELOW PAR CUSTOMER SERVICE AND ADMINISTRATIVE SYSTEMS
I have been struggling with Vodacom since 16 July 2025 to forward me the usual original statement and original invoice for June 2025. For some reason not communicated to me, Vodacom is still failing to do so, despite indicating on 23 July 2025 that my query will be resolved within 48 hours, whilst Vodacom already had about 8 days to do so (thus 11 days in total) and whilst the issue remains unresolved?
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Vodacom's replyOfficial
26 Jul 2025, 11:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply26 Jul 2025, 11:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team