Below 1MBps Download Speed & NO Feedback From the Team

Vodacom Eastern Cape network team being *********** as ever! Last few evenings the bandwidth, in my region, drops below 1MBps. I have made the team aware and received no feedback or acknowledgement of the issue. This is first time this has become an issue and makes work extremely difficult. This is also not my first complaint against the Eastern Cape network team, their lack of customer service and incompetence to fix as issue never ceases to amaze me.