RD
Rishaad D

1 reviews | Active since Dec 2011

15 Oct 2015, 16:06

Being ************ly billed for other items

I logged onto my Vodacom account and noticed that my invoices were unusually high the last two months. Upon requesting and viewing the invoices for 03/0 9/2015 and 03/10/2015 I noticed that I was being billed for Vodacom funeral cover (R205.48 for invoice dated 03/09/2015 and R130.00 for invoice dated 03/10/2015). In no way did I ask to be billed for this. The couple months prior to this I was not being billed for this. In all my years dealing with Vodacom I have never subscribed to anything other than the bare minimum. When I queried this with the consultant, he wanted to transfer me to the insurance / billing department for them to explain why it is on my invoice. I do not care why or how it got there. I just want these amounts credited. I never expected this from Vodacom and if this continues I think MTN is a better option as my brothers and sisters do not experience any problems with MTN.

0
Replies (1)
Vodacom
Vodacom's reply15 Oct 2015, 20:34
Official
Hello Rish786,

Thank you for the posting.

A consultant will be in touch with you soonest.

We apologise for any inconvenience caused.

Regards
MK
Consumer Website Team