1 reviews | Active since Jun 2013
Being triple billed for an upgrade
From my previous review having had issues with my online upgrade, which was resolved with a credit note for the 1st month after Vodacom responded to my complaint, however I am back to being billed for 3 headsets. Again please correct this issue by taking away the 2 additional billed headsets since I only have 1 upgraded phone, then do another credit note for the additional money you took out of my account.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team