BEING **** TO!

I have been with vodacom for almost 20 years! I was bummed when i had to cancel my fibre with vodacom as i had to relocate. I called 02/02/2023 to cancel my fibre and was advised in order to keep my fibre i can do a relocation and that it would only take 7 working days! i was so happy and immediately opted for that! I called after 2 weeks and asked why no one has contacted me re the relocation- where i was advised it can take up to 30 working days. I was so upset because i have already been without fibre for 2 weeks and i could have signed up with another provider. I was blatantly **** to by the agent- i escalated the call and the supervisor told me that there is nothing they can do as i was advised it can take up to 30 working days on the 2nd call - SO MY QUESTION IS ? DOES THAT RULE OUT THE FIRST CALL WHERE I WAS **** TO? SR *** was logged to auditors team which was closed without my knowledge-" User was informed that -closing case" Informed what? i never received a call. I am really thinking of cancelling my two contracts i currently have with vodacom and moving to another ISP. Believe me when i say, in my work of line i get a whole lot of clients to move away from Vodacom. SO VODACOM will i be assisted this time around, HEARD AND LISTENED TO ?