<p>Ever since I cancelled my contract in May due to the fact that I can not afford to pay R1800 pm for a cellphone contract anymore, vodacom went from awesome to useless in a day. I struggled for 2 months to get my contract cancelled and only after complaining on hellopeter I was successfull. Now.. Since I am on prepaid I no longer have 4G signal, I do not get double your data as advertised, I bought 2 gb and nothing the bonus airtime I get is only valid for day and I can not do much with it. I don't get 4u offers I don't get recharge offers. I get a sms to tell me that I must dial *123*1# and then it says sorry no offers and tell me to dial *123*2# and it keeps saying an error has occurred. 80% of the time the app shows I have no data and no airtime but when dialling *111# my balances show. I am glad I cancelled my contract and I will most like move to a different network as I feel like a orphan on this network.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Hi Cindi
As discussed, feedback has been provided.
Regards,
RJ
Best regards,
Hi Cindi
As discussed, feedback has been provided.
Regards,
RJ
Best regards,
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