Being taken for A FOOL BY VODACOM

Since the beginning of March I took my phone to VODACOM for repairs, very patient with them, unfortunately my patience is being test, I'm being taken from pillar to heaven with their vague reasoning, now VODACOM blames FINRITE and now FINRITE blames VODACOM, I can't get a new phone because how useless VODACOM is proving to me now, their insurance is now showing me that they are white collar ****s, I've paid them every ****EN Month but now it's time for them to repair my phone but unfortunately I'm starting to think because my profile says I'm BLACK they are Taki g their time to assist me with my claim, VODACOM and FINRITE why are you ****ing with me? Thursday I was informed by their Insurance consultants name MATHAPELO saying I can go to VODACOM and pay access fee on my phone which is 15% today I can't do that because everybody ****ed up everything.