FN
Fikile N

1 reviews | Active since Mar 2017

08 May 2017, 20:08

Being taken advantage of

<p>I went to take a two year contract for R299.00 </p> <p>That gives a router and a free tablet withm10GB day and 10 At night </p> <p>I ended up with a SIM swap done without my knowledge though I was refunded later after complaining </p> <p>I was also told that I'm a **** in full view of other customers just because I used the words unlimited instead of open end a term used by vodacom </p> <p>The tablet that was free I was told it will only be a data meaning I will now have two data devices </p> <p>As well as three debit orders running every week from my a count CLOSETO R700.00 WAS DEDUCTED FROM MY ACCOUNT BY VODACOM WITHIN THREE WEEKS OFMOPENING AN ACCOUNT WITH THEM </p> <p>Not knowing what I was paying for </p> <p>Up to now I'm told to be the one who phones the accounts department and find out about these radicolous billings </p> <p>That I never authorised them to do in the first place </p> <p> </p> <p> </p>

0
Replies (3)
Vodacom
Vodacom's reply09 May 2017, 07:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply12 Jun 2017, 10:29
Official

Good day,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,
R. Maart

FN
Fikile N's update01 Jul 2017, 13:20
Reviewer Update

Thank you Vodacom for coming back to me

And apology accepted