Being ****** from by Vodacom

<p>Hi</p> <p> </p> <p>Reference number: 1- ********** 9007 (Red Advantage client)</p> <p> </p> <p>I have been struggling for over 2 weeks now to resolve an issue where I was charged R2500 for out of bundle usage in October, even though my account has a R50 limit.</p> <p> </p> <p>When I checked the myVodacom app this morning, I am being charged once again for out of bundle usage, although I have 3.3 Gig of data remaining on my account. This was then confirmed with one of your consultants.</p> <p> </p> <p>How can I be charged for out of bundle usage if I still have data bundles available? I have even spoken to one of your managers and still no one can tell what is going to be done to resolve this, this is very dissapointing service and outright pathetic.</p> <p> </p> <p>Since I am not recieving any assistance and due to lack of client support I have decided to escalate this to a hellopeter level and I will stop the debit order if this has not been resolved by the 16th of November. Hopefully you get this review and by some miracle I might get some service.</p> <p> </p> <p>Regards</p> <p>AD Kotze</p>