BEING SENT FROM PILLAR TO POST LISTING TO MORE EXCUSES WITH NO ANSWERS

Service request number SR180 ********** 88.

I was told by the Vodacom rep and the installer of my Vodacom Fibre line that the Interim Access system would be automatically cancelled once they activate my uncapped fibre line.

A month later (and once again for another month) I find that I am still being billed for the Interim Access as well as the Fibre data line.

I lodged a complaint with the service department on 5 June 2018 (see above SR number) and was told that a person from the billing department would contact me within 48 hours.

A week later no one had contacted me so I phoned in again to the service department only to be told that nothing had been done and that the Service Request would be escalated and that someone would contact me within 48 hours.

After another week of no response I once again phoned the service department oly to be told that nothing had been done so far and that they would escalate the Service Request and RED FLAG it for immediate attention and that I would be contacted within 48 hours.

Now after another week of deathly silence from Vodacom I today once again contacted the service department. I was told that the matter was referred to the service department back office on 3 July (almost a month after I lodged the request) for referral to the billings department. I was told that I should contact the billings department for further feedback.

I contacted the billings department only to be told that they do not work with SR numbers and could not help me and that I should work through the service department (to whom I had just spoken)

I always thought that Vodacom was the best but wow was I disillusioned with their service. In fact their poor service is only surpassed ny Telkom.