1 reviews | Active since Jun 2017

02 Jun 2017, 10:47

Being ****med by Vodacom

<p>Vodacom are a bunch of ********, I cancelled my contract in March but I am still getting charged. They keep on saying that it's not reflecting on their side. It's not my fault that they did'nt do their job properly. Why do I keep on getting penalized for their mistakes. This is not fair. This is not right. The say they are investigating but then cancel the investigation. Then when I call to find out why they say they will do another investigation but NEVER GET BACK TO ME. So I let it go then they CHARGE ME AGAIN. For a contract I cancelled in MARCH. It's now June and I am still getting charged. This is a ****. Also when I ask for proof of the investagation they give the run around. Bassically saying to me, that they can come up with any outcome and I will have to be ok with it. I gave them my landline number and when I explained that some people in the past have said the last digits are different. They come back to me saying that there are millions of 021 numbers so they cant check each one but I am saying that the first six will always remain the same can they not check that against my contract account. How is this an investagation when I am always being given the run around ,no proof, no feedback. All they want to do is keep on taking my money.</p>

0
Replies (2)
Vodacom
Vodacom's reply02 Jun 2017, 12:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update05 Jun 2017, 17:19
Reviewer Update

I received an SMS from Vodacom saying that my query with ref number 1- ********** ********** has been closed. That is all recieved, no explation, no feedback to what happened with the investigation. Was it even done. Have they just decided to brush it aside and close it on thier side. This to me is a very big ****, Vodacom is saying that the contract was never cancelled so they can keep taking money from people. Just imagine how many people they have done this to and how much they made from this.