Being ****med and **** to by vodacom and their workers

Good day. On the 7th of November 2020 i called vodacom to cancel my contract due to the term being finished. A consultant advised that i should not cancel but upgrade to e new and better deal that would be less then my current installment and that it would include a new cellphone aswell. The cell phone was supposed to be delivered within 3 to 7 working days from the the date of 7th November 2020.i never received any cellphone or a call as to what the reasons are behind the non delivery i called and and emailed every week to ask but can't get proper assistance i just get transferred then the calls get dropped to this day i haven't received any feed back but guess what vodacom started deductions already from my account for a contract thats has not even delivered upto its promises im so tired of calling and sending emails but getting no proper assistance from any of the consultants just excuses nd no delivery. Vodacom is already receiving payments from me but i get no feed back or delivery of the cellphone that was promised.

Moeneeba kouter ***