Being ****ed by Vodacom.

Good morning

I have a problem with Vodacom. Last year end of September I asked them to cancel both my Vodacom contract but I was given problems from the get go. I ended up paying about R2 400.00 just to get it closed because I was ******* into getting an upgrade. I sorted that out and told them to close the second one as well before it gives me problems.

To my surprise, I was called by Hammond Attorneys saying my Vodacom contract for my second number has been handed over to them and I now owe Vodacom R1 215.00. I told them that account has been closed to my understanding but made an arrangement with them to pay it off. On the 25th of July I made my last payment and called Vodacom on the 27th of July to make sure the contract was canceled but I was told that my file was still handed to the attorneys and the cancelation department can't do anything until their accounts department clears me.

I was then put through to Vodacom accounts department and was on hold for 3 hours. I then contacted Hammond Attorneys and was told that my payment has not yet reflected on their side and I should call this Vodacom this week because they would have handed my file back to Vodacom.

At 08:07 this morning I spoke to a Vodacom agent who told me that my request to cancel the contract was processed on the 31st of July 2020 and the number has been moved from contract to prepaid. I then went to the Vodacom app to confirm only to find out that; 1. The contract end date has been moved to 24 April 2022 - 2. They sent airtime to that number and I am being charged R399.00.

That means Vodacoms is lying to me. They are ****ing me for the second time now. I am unemployed and cannot afford to have that contract and I have been calling them to tell them that. I am so mad because I don't know why they are doing that to me. When I called again at 08:20, a second agent confirmed that the number has been moved to prepaid and she doesn't know why they extended the contract date. She tried putting me through theirs accounts department but MY NUMBER HAS BEEN BLOCKED BY VODACOM BECAUSE I CALLED THEM A LOT AND NOW WILL HE CHARGED R2 PER MINUTE INORDER TO SPEAK TO AN AGENT. I don't know what to do. I need help, PLEASE..