Being ****** - paying a lot of money and getting no usage of it

It’s been over a month that we are experiencing dropped or failed calls and having sporadic few minutes for data usage and all Vodacom can say is “we apologize for the inconvenience and a call has been logged”. They are aware that there is a problem in our area as we were told that due to a 3rd party involvement they can’t give me a turn around time to resolve this problem! YET my FULL debit order was taken off on the 28th and when I request a refund I’m being ignored! I am not talking about a couple of hundred Rand I pay a couple of thousand rands, that is going down the drain. I am losing my data bundles as we are not able to use it and not being able to contact my family while at work is scary for any mother especially with what is happening in CT now. Plus I have a disabled husband that is at home with my baby and I can’t reach him without trying over and over and over. This is the worst pathetic service I have ever received and feel like I am being ****** of all that money I pay! Vodacom I want someone to call me and I want my money back until you sort this problem out. Not my problem so I should not be inconvenienced. I do not want another empty apology! First rate premiums for 2nd rate service. I am beyond mad. So many calls logged, reference numbers and still no reply. So bottom line is I want my money back until you sort your problems out!