1 reviews | Active since Oct 2012
Being ****** of data and money
<p>I have a Smart S contract with Vodacom. When I was running low on my 200 mb that I receive from vodacom I purchased 2 gigs of data from the app which only got finished yesterday. However I kept checking the app and it kept saying to me that I still have a lot of data. Today when I checked my bill I got a shock to see I was charged R784 plus vat for data. For what reason??? I was still well within my data bundle. This isn't the firSt time I experienced this. Furthermore their agent confirmed I'm still well within my bundles </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Ummahani,
Thank you for your patience.
As discussed, your query has been addressed and resolved.
Regards,
UW
Dear Ummahani,
Thank you for your patience.
As discussed, your query has been addressed and resolved.
Regards,
UW