Being ****** by vodacom

My contract expired end of August 2020, I called ont he 4th of August to make sure it gets canceled. The consultant said it would be. A debit goes off my account on the 1st of September which is what I owed. I called again after a few days of being debited only to find out that it had not been done and will now definitely be canceled and a debit will go off month end. That debit went off in October although it wasn't my fault. Now in November another debit goes off my account for a contract that is canceled, paid up in full and sim card that's prepaid. So what is vodacom charging me for? I reversed the debit with my bank because there is no way you can speak to a consultant it's jus voice prompts, they always experience high call volume so you must call later, the email address is no longer active and I can't get to the accounts department because my number is now prepaid. Absolutely pathetic customer service, vodacom you are a bunch of *******!!!!