CH
Christine H
1 reviews | Active since May 2015
03 Jun 2019, 10:49
Being ****** by Vodacom because of an Upgrade!
I am disgusted to find out that I was informed I could upgrade which I did and then to find out that VODACOM will keep deducting the previous handset amount off my account for the next 3 months!
I was never informed when I did the upgrade that I would still be charged. If I had been informed I would have waited 3 months.
NOW I AM BEING CHARGED DOUBLE!!!!!
This is rediculous and the service is absolutely terrible, great to know that Vodacom does not give 2 ticks about their customers! You as a corporation should be embarressed!
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Replies (1)Vodacom's replyOfficial
03 Jun 2019, 11:56 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Jun 2019, 11:56
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
