1 reviews | Active since Apr 2017

17 Jan 2019, 08:46

Being ****** by Vodacom!

I'm in credit with an amount of R3052.76 i dont have any more contracts with vodacom as they refused to post me my statement. 4x vodacom contracts canseled value (R1600+- p/m) due to the inabillity and refusel to post statements.

Vodacom informed me they would rather not have my money so be it, I'm gone but I am in credit or a nice bundle R3052.76 and I have been requesting my money yet I keep getting told to email the pop so people emailed - ********** about 15 times in total. ********** | ********** | ********** ye no assistance. When I call I get told next week I will get this imaginary email but no it doesn't help at all as I don't get it. I've been waiting since November and yet nothing. If I need to go to small claims I will then also sue for the dropped calls and constant loss of airtime we can have a blast with this.

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Replies (2)
Vodacom
Vodacom's reply17 Jan 2019, 09:10
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply18 Jan 2019, 15:58
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.  Regards  Consumer Website Team 

Best regards,