1 reviews | Active since Mar 2009
Being ********** monthly for "DATA" usage!
This is day light ******* on the 30/09/2017 at 16:16 P.M I received an sms to advise that I have used R11 out of data bundle , All of a sudden I get charged R 63.18. I have UNCAPPED wifi at home and there was no need to use your data as I was at home the weekend. This is not the first time this is happening. I cannot wait for this contract to end I have been with your company for approximately 20 years, 20 years too long and 20 years of pay exorbitant prices and being over charged. I still have the sms sent to me !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I need an an explanation TODAY!!!!!!! Its not the amount as it might seem insignificant it’s the PRINCIPAL.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
