CA
Carl A

1 reviews | Active since Mar 2009

09 Oct 2017, 14:04

Being ********** monthly for "DATA" usage!

This is day light ******* on the 30/09/2017 at 16:16 P.M I received an sms to advise that I have used R11 out of data bundle , All of a sudden I get charged R 63.18. I have UNCAPPED wifi at home and there was no need to use your data as I was at home the weekend. This is not the first time this is happening. I cannot wait for this contract to end I have been with your company for approximately 20 years, 20 years too long and 20 years of pay exorbitant prices and being over charged. I still have the sms sent to me !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I need an an explanation TODAY!!!!!!! Its not the amount as it might seem insignificant it’s the PRINCIPAL.

0
Replies (3)
Vodacom
Vodacom's reply09 Oct 2017, 14:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

CA
Carl A's update12 Oct 2017, 13:02
Reviewer Update
Can you believe no one called they believe they own the monopoly, I cannot wait for my contract to expire I want to have nothing to do with a company that offers this pathetic service … money hungry and no customer service at all!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!PERSONAL GAIN all they interested in . I cannot believe that after making money off me for a 20 years you become an non entity ………………
Vodacom
Vodacom's reply13 Oct 2017, 12:44
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team

Best regards,