Being ********** by Vodacom with a "1GB WhatsApp Bundle" that's not working at all.

Item: Vodacom
Rating: 1
Author: Justin N

I've purchased a WhatsApp Ticket and it never it hasn't been working for the past week, I don't receive any messages and cannot send any messages either. Vodacom really should stop *********** the clients and if there is an issue they should communicate the problem to their clients and compensate us accordingly. Clients who buy WhatsApp Bundles do so to save money which indicates we can't really afford to buy additional data throughout the month. Vodacom really needs to up their game and value the customers, an appropriate apology and reasonable compensation should be in order.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

28 Jan 2020, 07:04

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply28 Jan 2020, 07:04

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's replyOfficial

10 Feb 2020, 10:53

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been resolved.

Regards

Consumer Website Team

Vodacom's reply10 Feb 2020, 10:53

Official

Dear Customer,

As per discussion, query has now been resolved.

Regards

Consumer Website Team