Being ********** by Vodacom

Being ********** By Vodacom

I'm not normally one to go and post something on media, but I feel after being **********, as well as poor customer service, this needs to be heard.

I upgraded my handset last year (August 2019) and Vodacom told me in the store that I have one month still to pay upfront( Amount of R550). This is what was left to pay of the handset. So I paid it in cash and signed for it. The following month, I got charged again that R550 as well as the new contract price. This happened for another two months thereafter.

When I contacted Vodacom customer care, their response was, " you still have three months left on your previous handset". I went immediately to the Vodacom stoor at which I upgraded at, the consultant whom I used to upgrade with, said that Vodacom made a mistake.

She then sent an email several times as well contacted them to lodge a query and that a reversal needs to be done. I have also tried several times to contact them, but still after 3 months now of waiting, still nothing.

As to my understanding, I'm not the only one this has happened to and I'm sorry, but "THIS IS THEFT!!!"