Being ********** and cannot unsubscribe
<p>I started receiving sms's on the 2nd of March 2017 and have subsequently recieved 3 more stating the following :</p> <p> </p> <p>"Your recurring R70.00 subscription to VIP Club will be billed on 2017-03-04. To unsubscribe click http://live.vodafone.com/unsub :) "</p> <p> </p> <p>Clicking the link takes me to a page that states the website is not available so I cannot unsubscribe. When contacting vodacom I was told that I must have subscribed on the device (even though i have no idea what this is) and that the only way to cancel it is to call them. I was then told that she is unable to complete the cancellation and will send it to the back office.</p> <p> </p> <p>The reference number for this call is : 1- ********** 283950 .</p> <p> </p> <p>I have now noticed additional charges on my monthly bill, this is unnacceptable especially since I am unable to cancel it. I have now been charged of R200 for some random add-on that I have not nor will I use.</p> <p> </p> <p>In my mind this is theft. Billing me for a service I do not use and not giving me the ability to stop it.</p> <p> </p> <p>I want this resolved and I want to be credited for this stupid subscription that you conned me into .</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
As per telephonic discussion,feedback provided.
Regards
FM
Best regards,
As per telephonic discussion,feedback provided.
Regards
FM
Best regards,
Thanks
Thanks
