Being **********
<p>Yesterday I bought airtime to be converted to data. I bought it in in 2 transactions and I recieved the SMSes confirming that the airtime is loaded for each transaction. I then went ahead and bought the Data, also recieving an sms confirming that the data was purchased.</p> <p>This morning I wanted to check the amount of Data left, I notice that the data was never loaded! All the airtime is almost used up. I phone in to customer care speaking to Thalitha, and she says there was No data loaded, she can see the airtime was bought but no data. I explain i have the sms confirming that data was bought. All she can do is give me R30 airtime, which will allow me to purchase 100mb of Data. this is 1/5 of the data I wanted to purchase! So I must just loose out because Vodacom system is useless!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per SMS Communication, query has now been Resolved.
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per SMS Communication, query has now been Resolved.
Best regards,
