Being refused to downgrade.

Having being a client at Vodacom since the beginning of the network provider I am more disappointed now in their services than I have been for years.

I went from being on a normal contract to a business and to having my other number on contract with vodacom, about 3 years ago I transitioned to a business package paying R750 monthly. Now, I am due for an upgrade and I want to downgrade and take the Samsung Tab S7FE 5G with free S pen plus keyboard cover & free Samsung galaxy buds for R650 for 24months on the black friday deals and they won't let me.

They keep telling me, I must take something else but their system won't let me take the Samsung Tab, which is what I want, talk about a disappointment. I will be converting my phone to prepaid since you failing to serve your contract purpose Thank you vodacom for being useless.