Being overcharged, no response to enquiries

Item: Vodacom
Rating: 1
Author: Wesley A

Vodacom published reduced pricing for my Fibre, but this never came into effect, and for several months now I have been overcharged. I have tried to contact them but they do not respond to email queries unfortunately.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

19 Aug 2018, 20:09

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will NOT contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Vodacom's reply19 Aug 2018, 20:09

Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will NOT contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Wesley A's updateReviewer Update

21 Aug 2018, 08:57

Thank you for your response and for assisting with this matter. It is unfortunate that one needs to go via hellopeter to get anywhere with Vodacom and I suggest this be looked at to prevent further customer aggravation.

Wesley A's update21 Aug 2018, 08:57

Reviewer Update