WJ
Wayne J

1 reviews | Active since May 2013

17 May 2016, 07:35

Being Over Charged after an Upgrade

<p>Complaint: <br />So upgrade time came - went to Cresta, was easy - guy told me the contract will be R499pm and then R310 for one month only so total due for May will be R809 now I get my bill and it totals to R1480.60<br />Being charged extra for <br />Migration fee (although my quote doesn't state a charge), <br />Screen insurance (Declined it and signed) <br />Being dbl charged for a subscription (Paid April and only due May now but being charged for May again) Wish they can give me the airtime they want me to pay.</p> <p>Called the call center on the 13th of May - they told me on two occasions that a guy will call me back have a ref number of ***</p> <p>Call Center is useless and the store wont help me - but when they need to take money that will happen (Angry)<br /><br /></p> <p>If I knew this will happen i would of canceled ALL my numbers and go to Telkom</p>

0
Replies (2)
Vodacom
Vodacom's reply17 May 2016, 07:56
Official
Thank you for the posting. The matter will be escalated and a consultant will be in contact to assist with resolution. Kind regards, Vodacom Consumer Website Team
WJ
Wayne J's update17 May 2016, 08:05
Reviewer Update
It has been "escalated" already on Friday - But seems like you guys want to stretch the time-frame so that you guys can take the extra R671.16 off of my account. If the Debit order doesn't go through you will make my life a mission - wish i can Blacklist you guys for the trouble you guys cause!