DT
Dieketseng T

1 reviews | Active since Nov 2023

30 Nov 2023, 07:27

Being ****med by Vodacom Contract Department

I am writing this review with a fuming heart, the cause of which is Vodacom Contract Department

My husband and I have had Sim contracts with Vodacom for the past 3years but what is happening to us this year is utter bull****

On both our simcards unknown data subscription services have been added without our knowledge or approval We spoke to one of the consultants at the store and asked her to remove those add ons that we don't know about that was last month which was October, to our surprise they were not removed we now owe R3600 of which initially our monthly contract payment is R888 today we are sitting with a bill we don't know comes from what not only that but also suspended services

We are sick and tired of being ****med by Vodacom whenever you look for answers nobody answers

I am definitely going to all Social Media platforms to share our Vodacom story I definitely know there is many of us that are being ****med daily by Vodacom Not only that I have decided to also be in talk with My Lawyers and Ombudsman regarding this whole ordeal I can't be paying Vodacom for things I don't know of, I would rather pay a Lawyer than to pay Vodacom let the game begin

Regards Dr Judith Tikoane

0
Replies (1)
Vodacom
Vodacom's reply30 Nov 2023, 08:01
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team