BEING HELD RANSOM IN A CONTRACT

I am lodging this complaint due to the ongoing difficulties I have experienced with Vodacom in attempting to cancel my contract and obtain a paid-up letter.

Since March 2026, I have made multiple payments based on the amounts provided to me, yet the matter remains unresolved and new outstanding balances continue to arise without clear explanation.

• On 17 March 2026, I was advised to pay R408, which I did and submitted proof of payment. No response was received.

• On 20 April 2026, I was informed that the payment had not been updated, and I was required to pay an additional R62.32, which I paid immediately.

• On 07 May 2026, I was then told I owed approximately R500, which was described as a “new premium.” A supervisor call-back was promised but never occurred.

• On 18 May 2026, I was assured that my contract would be cancelled and that a refund would be processed.

• Most recently, I have been advised that my contract has been cancelled, but I now allegedly owe approximately R900, and I am not eligible for any refund.

This situation is unacceptable. Each time I settle an amount communicated to me, a new and unexplained balance is introduced. Furthermore, I was previously told that my contract could not be cancelled due to outstanding amounts, yet it has now been cancelled while a balance is still being claimed. This inconsistency raises serious concerns.

I am requesting urgent resolution of the following:

• A full and detailed statement of account from March 2026 to date;
• Confirmation of all payments made and received;
• A credit for any amounts outstanding post March 2026.
• Confirmation that my contract has been correctly cancelled;
• Issuance of a paid-up letter.

I trust this matter will be addressed promptly, as I am no longer willing to engage in repeated attempts to resolve conflicting information.